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Terms and Conditions

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of, Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


Visa, MasterCard, Discover or American Express credit cards are accepted as forms of payment. There is no surcharge for using a credit card to make purchases. Credit cards will be charged in full at the time of order placement. The exact billing address and telephone number on file with the credit card bank must be provided. Incorrect information will cause a delay in processing your order.


This site may contain links to other sites on the Internet that are owned and operated by third parties. The user/customer acknowledges that is not responsible for the operation of, or content located on or throughout any such site.

Multiple Product Orders will make every attempt to ship all items contained in a single order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless other arrangements are made with the customer.

Order Acceptance Policy

The receipt of an electronic or other form of order confirmation does not signify our acceptance of the order, nor does it constitute confirmation of our offer to sell. reserves the right at any time after receipt of an order to accept or decline the order for any reason or to supply less than the quantity ordered of any item.Customer will be refunded for items not sent.

Other Conditions

These conditions will supersede any terms and/or conditions the customer includes with any purchase order, regardless of whether this store signs them or not. reserves the right to make changes to this site and these conditions at any time.


We keep our customer’s personal information private and secure. When you make a purchase from, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process order(s), to keep you updated on your purchases and to personalize your shopping experience.

Our secure servers protect the information collected using advanced encryption techniques and firewall technology.

To keep our customers informed about our latest offers, we may email current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of current shopping session to personalize the shopping experience and so that you may retrieve your shopping cart at any time. User-level and event-level data associated with cookies, user-identifiers (e.g., User-ID) and advertising identifiers (e.g., DoubleClick cookies, Android’s Advertising ID, Apple’s Identifier for Advertisers) is deleted after 38 months.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. is not responsible for the actions of third parties.


Return requests must be made within 30 days of receipt of product. All returns require pre-authorization from There is a minimum $25.00 or 15% (whichever is greater) restocking fee on all standard product returns. Customers are responsible for shipping costs of standard product returns. Returns of product that is defective due to manufacturing and/or workmanship, or returns due to fulfillment errors also require pre-authorization and return shipping will be paid by

Returns will not be accepted on:

  • Special ordered materials and quantities*
  • Any length that is less than a full roll
  • Coins
  • Strips (mated or single)
  • Limited Quantity Deals.
    *Please note large orders over $500 may be considered a special order – call prior to ordering for clarification

Shipping & Delivery offers free domestic shipping and handling on orders $35 and over (*see PORON full log roll exception) within the 48 contiguous states (international shipping conditions apply for Hawaii and Alaska). ships UPS, FedEx or USPS at our discretion on free shipping orders. A flat shipping and handling fee of $8.99 will be added to all orders under $35. All shipping costs on expedited order request will be billed to the customer. does allow for third party shipping arrangements to be made via the customer with other courier services not listed. Please contact us for any special arrangements. Standard order terms are F.O.B. point of shipment, see terms exception for PORON full log roll.*

*Exception - order with PORON full log roll is prepay and add freight costs. *Terms on order with PORON full log roll is EXW - iTapeStore, Scotch Plains, NJ

Standard orders typically ship within two business days from when the order is received. We try to accommodate orders with same day, shipping requests when we can and prioritize same day, expedited shipping requests (UPS/FedEX), however, same day shipping is not guaranteed Non-stock, made-to-order and special order items have varying lead times depending on the product and may not be available for expedited shipping. Large orders may be sent in separate partial shipments at the discretion of dependent on product availability. Please contact us if you have any questions or concerns regarding shipping and lead times. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

For International Shipping will email final shipping cost options for approval before customer’s credit card is charged. Customers may provide a UPS or FedEx account number to pay for shipping charges. Customers are fully responsible for fees due for customs, duties and/or taxes. No exceptions.

Out-of-Stock Products

We will ship product as it becomes available. Usually, products ship within 2 business days. However, there may be times when the product ordered is out-of-stock, which will delay fulfilling the order. We will keep you informed of any products ordered that are out-of-stock and unavailable for immediate shipment. Orders may be cancelled at any time prior to shipping.

Shopping Cart Help

This online store is powered by 3dcart shopping cart software. The 3dcart ecommerce solution provides the means to power but is in no way responsible for the activities/content found within. All content found on this site; including products, web copy, promotions etc., is the sole property of and has no direct ties to 3dcart as a company. If you have any questions about what appears inside this store, please contact us directly from our contact us page.


Unless a Tax Exempt Form is accepted prior to entering any order, our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where holds a presence.  A fee will be charged to refund sales tax after the order is entered.  For orders shipped to other areas, the customer is solely responsible for any sales taxes and/or other taxes that may apply.


All statements, technical advice and recommendations contained herein are based on tests believed to be reliable, but the accuracy thereof is not guaranteed, and the following is made in lieu of all warranties, expressed or implied: seller's and manufacturer's only obligation shall be to replace the quantity of product proven to be defective. Neither seller nor manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, user shall determine the suitability of the product for their intended use, and user assumes all risk and liability whatsoever in connection therewith. No statement or recommendation not contained herein shall have any force or effect unless in an agreement signed by officers of seller and manufacturer.

iTapeStore Terms & Conditions Last Revised 2021/09/09